Do you have a wide breadth and depth of bicycle product knowledge, love of helping people make their bicycle dreams come true, and desire to work remotely in these uncertain times? CrimsonBikes is a retail bicycle business with a growing online e-commerce store that’s looking for an experienced retail bicycle sales associate to be the face of CrimsonBikes online and to help customers find the right products via live online-chat, e-mail, and phone. Full-time and part-time positions available. We offer flexibility around scheduling, and compensation at $17/hr.
Bicycle Product Knowledge
- Work with sales team to understand catalog of available bicycles and accessories and sales priorities.
- Stay current with product knowledge of bicycle and accessory inventory.
Customer Service
- Provide consultative and welcoming customer service and advice via phone and live online chat to ensure customers can make informed decisions about products that suit their needs and budget.
- Answers phone calls cheerfully and professionally, ensures immediate assistance is given, and manages short hold times.
- Communicate regularly with CrimsonBikes sales and service teams to check and communicate customer order statuses to customers.
- Consistently demonstrate a friendly, enthusiastic, positive attitude.
Administrative
- Strives to meet all company driven sales goals and objectives.
- Thorough knowledge in all relevant aspects of CrimsonBikes’s Point of Sale (POS) system.
Compliance to Company Standards
- Maintains a favorable working relationship with all company employees and keeps a “team” approach in dealing with fellow employees and customers.
- Contributes to a fun working climate; which helps boost employee morale, productivity, and effectiveness.
- Projects a favorable image of CrimsonBikes, inside and outside of the store.
- Knows our Company policies and works diligently to follow them, including procedures for loss prevention.
- Prior retail bicycle and bicycle product sales experience (or equivalent experience)
- Broad range of knowledge on different types of bicycles and customers needs.
- Strong interpersonal and communication skills. Enjoys helping people!
- Understands and follows oral and written instructions. Communicates clearly to customers, supervisors, and fellow employees.
- Self-motivated.
- Ability to learn and process information through our systems.
- Great attention to detail and accuracy.
HOW TO APPLY: e-mail us your resume and a few sentences about your relationship with bicycling (riding/mechanics/etc).
Salary: $17-$21/hr (all positions start at $17 per hour)
