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ONLINE BICYLE SALES ASSOCIATE

Do you have a wide breadth and depth of bicycle product knowledge, love of helping people make their bicycle dreams come true, and desire to work remotely in these uncertain times? CrimsonBikes is a retail bicycle business with a growing online e-commerce store that’s looking for an experienced retail bicycle sales associate to be the face of CrimsonBikes online and to help customers find the right products via live online-chat, e-mail, and phone. Full-time and part-time positions available. We offer flexibility around scheduling, and compensation at $17/hr.

ROLES AND RESPONSIBILITIES:

Bicycle Product Knowledge

  • - Work with sales team to understand catalog of available bicycles and accessories and sales priorities.

  • - Stay current with product knowledge of bicycle and accessory inventory.

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Customer Service

  • - Provide consultative and welcoming customer service and advice via phone and live online chat to ensure customers can make informed decisions about products that suit their needs and budget.

  • - Answers phone calls cheerfully and professionally, ensures immediate assistance is given, and manages short hold times.

  • - Communicate regularly with CrimsonBikes sales and service teams to check and communicate customer order statuses to customers.

  • - Consistently demonstrate a friendly, enthusiastic, positive attitude.

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Administrative

  • - Strives to meet all company driven sales goals and objectives.

  • - Thorough knowledge in all relevant aspects of CrimsonBikes’s Point of Sale (POS) system.

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Compliance to Company Standards

  • - Maintains a favorable working relationship with all company employees and keeps a “team” approach in dealing with fellow employees and customers.

  • - Contributes to a fun working climate; which helps boost employee morale, productivity, and effectiveness.

  • - Projects a favorable image of CrimsonBikes, inside and outside of the store.

  • - Knows our Company policies and works diligently to follow them, including procedures for loss prevention.

QUALIFICATIONS

        • - Prior retail bicycle and bicycle product sales experience (or equivalent experience)

        • - Broad range of knowledge on different types of bicycles and customers needs.

        • - Strong interpersonal and communication skills. Enjoys helping people!

        • - Understands and follows oral and written instructions. Communicates clearly to customers, supervisors, and fellow employees.

        • - Self-motivated.

        • - Ability to learn and process information through our systems.

        • - Great attention to detail and accuracy.

        HOW TO APPLY: e-mail us your resume and a few sentences about your relationship with bicycling (riding/mechanics/etc).

        Salary: $17-$21/hr (all positions start at $17 per hour)